FAQ’S

What methods of payment do you accept?

We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal. We do not accept Cash, CODs, checks, credit card gift cards (unless bank issued), or money orders. Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

Can I change my order?

Our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. You may always return the item once you receive it and return shipping is free.

If you are unsure of what size to order or have any other questions about any of our products, please feel free to contact us at ([email protected] )We’re happy to help you find the best shoe for you.

The style I want is out of stock.

We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will turn grey and above it you will see a link to "Notify me when available".

This will bring you to our sign-in page where you can sign-in or create an account. As soon as we get more inventory of the item, we will email to let you know!

How do I return my order?

If for any reason, you are not satisfied with the products you received from us, you can return them to us; and, we will credit your order. At this time, OnlineShoes does not offer exchanges. We suggest you return the item(s) and place a new order in the appropriate size on OnlineShoes. Below are the instructions for returning by mail.

• Merchandise must be returned in its original unworn condition and received WITHIN 30 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. The CEO Of Shoe Game reserves the right to refuse worn or damaged merchandise.
• Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice.
• Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Please keep your shipping receipt number for reference and tracking.
• A credit for the value of the returned merchandise will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

If you do not have a pre-paid return shipping label, please contact email me help @[email protected]

How long do refunds take?

Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.

How long does processing and shipping take?

The time it takes for you to receive your order will depend on your location, the item(s) ordered, and the shipping speed you selected. All shipments take place in two stages: processing and transit.

Processing

Processing and packing times are estimated 24-48 hours. This excludes orders placed on the weekend.

Transit

• Standard delivery service 14-21 business days
• Express delivery service 7-14 business days
• Expedite delivery service 5-10 business days
• Overnight delivery service Unavailable 

Time frames are dependent upon order date and your location.